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Directly authorised firm Principal firm with ARs

Network — for principal firms

Your ARs are your responsibility. Keep the record that proves it.

Network is the Fenchurch One tier for principal firms supervising Appointed Representatives. Every AR gets its own record and its own portal, so what they complete and what you approve is kept as you go — not chased up after the fact.

Unlimited ARs Month-to-month 3 ARs included

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AR Oversight

All firms New

Appointed Reps11Appointed representatives

Intensified1Intensified monitoring

Overdue7Past their date

To Review1Change awaiting review

Firm ComplianceAR OversightSUP 12 Self-Assessment

FirmMonitoringSupervisory meetingFile samplingAnnual reviewMaterial changes

Kent insurance brokerAppointed representativeStandardDue 6 NovRecordedDue 14 NovNone recorded

Leeds mortgage officeAppointed representativeStandard13 days overdueRecorded9 days overdueNone open

Croydon credit brokerAppointed representativeIntensifiedDue 20 Nov1 failedDue 2 Feb1 to review

Bristol protection teamTied agentStandardDue 11 JanRecordedDue 3 MarNone recorded

Network report ready · 12 sections

Waiting on your approvalAnnual ConfirmationLeeds mortgage office · from its portal

NOV6Coming upSupervisory meetingKent insurance broker

Ready for approvalSUP 12 Self-Assessment

215 of 256 answeredWith the directors

What it covers

The record kept for every AR, as you go

A principal firm holds FCA authorisation and appoints other firms (its Appointed Representatives) to operate under that permission, giving them a faster route to market than seeking their own. Supervising them properly is a regulatory duty, not a choice. Fenchurch tracks and evidences what you do — it doesn't do the oversight for you. Network gives you the record, the portal and the roll-up to run it properly.

Every AR and tied agent gets its own record. Its permissions are ticked from your own firm's list, and one your firm no longer holds is flagged in red
Each AR signs into its own portal — its Annual Confirmations, registers, policies and documents, and nothing belonging to another AR or to you
Nine oversight records kept for every AR: intensified monitoring, supervisory meetings, second line reviews, customer file sampling, annual review, material changes, FCA correspondence, financial monitoring and termination
AR Oversight: one table with a status for every oversight area, for every AR
Your annual SUP 12 Self-Assessment, filled from those oversight records and approved by your directors
Annual Confirmations, registers, people and the Customer Hub for one AR, several or all of them, every record tagged with the firm it came from
One AI report across the network, alongside every report your own firm already gets
Push your own policy templates out to any AR in a click

The AR portal

Your ARs do their part, without you chasing

Each AR gets its own login and sees only its own firm. You choose what appears there.

You set them up

Add the Annual Confirmations, registers and policy templates each AR needs, from your side.

They complete it in their portal

Each AR signs into its own space and works through what's outstanding. Nothing else is visible to them.

It lands on your side, evidenced

Every submission is kept against that AR's record, dated, and rolled into your network-wide view.

SUP 12 Self-Assessment

Your annual SUP 12 self-assessment, filled from the records you already keep

SUP 12.6A.6R asks every principal firm for a written self-assessment of how it complies with SUP 12, naming any material deficiencies and the steps agreed to fix them, reviewed and approved by its directors at least once every 12 months. Network gives you that document as a form in seven parts. Your AR oversight records fill much of it as you go, the agreed steps are chased until they are closed, and every approved version is kept for six years.

The SUP 12 Self-Assessment: its status, last and next approval, open and overdue steps, the yearly reminder and the list of self-assessments — Status, approvals and steps

Part 2 of the SUP 12 Self-Assessment: how the firm complies with SUP 12, area by area, answered Met, Partial, Not Met or N/A with how it complies and the evidence held — How the firm complies

Part 3 of the SUP 12 Self-Assessment: the firm's assessment of its oversight, controls and resources, each with a conclusion and the reasoning behind it — The firm's assessment

Part 5 of the SUP 12 Self-Assessment: deficiencies and concerns, whether each is material, and the agreed step with its owner, due date and status — Deficiencies and agreed steps

Part 7 of the SUP 12 Self-Assessment: the approver, the directors' meeting and their decision — The directors' approval

The approved SUP 12 Self-Assessment laid out as a paper for the firm's directors — The paper for your directors

Seven parts, in plain English

01AboutYour firm and its FRN, read from your own record, who approves the document and the period it covers, and every AR and tied agent in the network, brought in from their own records.
02ComplianceHow your firm complies with SUP 12, area by area: Met, Partial, Not Met or N/A, how you comply and the evidence you hold.
03AssessmentThe five assessments the FCA expects: how effective your oversight is, your controls and resources, the risk of harm, significant events and the methods you use, each with a conclusion and your reasoning.
04AR reviewsEach AR's latest annual review and the concerns it raised, filled from its Annual Review record.
05DeficienciesDeficiencies and concerns, whether each is material, and the step agreed, with an owner, a due date and a status.
06EscalationsMatters escalated to your directors during the year, and what was decided.
07ApprovalYour directors' decision, the approver who records it, and the minute attached.

What it does for you

Every AR oversight record feeds it: intensified monitoring, financial monitoring, supervisory meetings, file sampling, second line reviews, material changes, FCA correspondence, annual reviews and terminations
Each agreed step is chased on its due date until it is closed
Mark it ready for approval and it is checked line by line first: it cannot go to your directors while a material item has no agreed step, owner or due date
Your directors' decision and the minute are recorded in the document itself
Each approved version is locked and kept for six years
Download it in Word, or as a PDF paper for your directors; a draft says Draft on every page
Next year's starts as a copy of the one your directors approved, so you bring it up to date rather than start again
A reminder each year, on the day and month you choose
Your ARs cannot see it

Inside Network

Built for supervising the firms you are responsible for

Network is not a switch that unlocks a couple of extra fields. It adds AR Oversight, the SUP 12 Self-Assessment and a report across your network, gives every AR's record a SUP 12 side for your oversight, and lets every page show one AR, several or all of them. Only principals see it. Here is what it adds.

table with every AR's oversight status

oversight records kept per AR

parts in the SUP 12 Self-Assessment

sections in the network report

The network view

Across every AR

AR Oversight

Every appointed representative and tied agent in one table, with a status for each oversight area: monitoring, supervisory meetings, file sampling, annual review, material changes, financial monitoring and Annual Confirmations. Click a row to open that AR's record.

The SUP 12 Self-Assessment

Your annual self-assessment under SUP 12.6A.6R, filled from your oversight records, chased until its steps are closed and approved by your directors. How it works

One report across the network

Twelve sections covering the whole network, cited against SUP 12. Tick which ARs it covers and whether to include your own firm, and the coverage is saved with the report so it always says what it looked at.

A firm filter on every page

Choose one AR, several or all of them, and the page follows: the Control Centre, registers, Annual Confirmations, people and customers. Built for a network with dozens of firms in it.

Nine oversight records

On each AR's SUP 12 side

Intensified monitoring

When an AR goes onto heightened supervision: what changed, who owns it, by when, and how it was resolved or escalated.

Supervisory meetings

Audits, meetings and visits: what you covered, what you found, how you rated it, who owns the follow-up and when the next one is due.

Second line reviews

Financial promotions, customer outcome files, complaints handling, and training and competence, reviewed and recorded.

Customer file sampling

Pass, fail or edit on every file you sample, with the root cause and the remediation followed through to closure.

Annual review

The formal yearly review of each AR, and the decision on whether the appointment continues.

Material changes

What each AR tells you has changed, and whether that change needs notifying to the FCA.

FCA correspondence

Letters, emails, supervisory calls and skilled person engagements, kept against the AR they concern, with your response beside them.

Financial monitoring

Revenue, profit, capital adequacy and solvency for each AR, period by period, with a flag when something needs looking at. Evidence the firm is still viable to hold its appointment.

Termination

When an appointment ends: the decision, when it took effect, the reason, whether the FCA was told and on time, and the checks on customers, signed off.

Every AR, rolled up

Tagged by firm

The Control Centre

Everything overdue, due in the next seven days or waiting on your approval, across your own firm and every AR, with the firm that needs most attention named first. One weekly email per person, not one per firm.

Annual Confirmations

What every AR has confirmed, in one table with each one's rating, approval and how much is answered. Filter by firm and click straight through to the confirmation itself.

Registers

Complaints, breaches, conflicts and the rest, with how many entries each register holds and how many are open, for one AR, several or all of them.

Policies

Each AR's policies sit on its own record, with owner, version and review dates, and a review that has passed shows in red.

People

Every AR's regulated people: fitness and propriety and when it is next due, responsibilities, conduct, their due diligence, and who holds a login.

Customer Hub

Customer files and counterparties at every AR: each customer's new business, complaints and due diligence, with its risk rating and when it is next due.

Control, and proving it

Guardrails and evidence

An AR cannot exceed your permissions

You record your own firm's permissions once. On an AR's record they become a list to tick from, and nothing else. Remove one from your own and any AR still naming it is flagged in red.

Push your templates out

Upload your own policy templates once, in Settings, and choose which ARs receive them. Each AR finds them under Principal Templates on its Policies tab, and a new version reaches every AR already assigned.

Readiness, for your own firm

A tab of your own firm's record: who leads if the FCA appoints a Skilled Person or a case reaches the Ombudsman, who to contact, and when you last rehearsed producing documents at short notice.

A proof pack across firms

Tick the firms you want and get one dated document covering all of them, ready to hand to your directors or an auditor.

Export the whole network at once

One download covering every firm you tick, plus your own oversight records about them, without going into each AR in turn.

One link for an auditor

A single read-only address covering every firm you tick, so a reviewer gets one link rather than one per firm. Passcode and expiry optional, and you can revoke it.

See it in action

Meet Fenchurch One Network

The Control Centre, AR Oversight, each AR's oversight record and the SUP 12 Self-Assessment, then the screens every AR works in. Click any screen to take a closer look.

Prefer it in order? Take the guided tour →

The Fenchurch One Control Centre: what is overdue, due in the next seven days and waiting on you, across every firm, with charts by lateness and by firm

Everything scheduled across your own firm and every AR: what is overdue, what is due in the next seven days and what is waiting on your approval, with the firm that needs most attention named first.

AR Oversight: tiles counting appointed representatives, tied agents, intensified monitoring and overdue items, and a table of every AR with a status for each oversight area

One appointed representative under intensified monitoring, opened on its SUP 12 side at the Supervisory Meetings tab

Click an AR and switch its record to the SUP 12 side: termination, Annual Confirmations, intensified monitoring, supervisory meetings, second line reviews, customer file sampling, annual review, material changes, FCA correspondence and financial monitoring, all kept against that AR.

Your annual SUP 12 self-assessment: its status, when it was last approved and when the next approval falls, the open and overdue steps, and a reminder on the day you choose each year.

Part 2 of the SUP 12 Self-Assessment: how the firm complies with SUP 12, area by area

Part 2 of the self-assessment: how your firm complies with SUP 12, area by area, answered Met, Partial, Not Met or N/A, with how you comply and the evidence you hold.

Annual Confirmations: the four confirmations and the Financial Crime entries across firms, each with a rating, approval and how much is answered

The four Annual Confirmations, Consumer Duty, Data Protection, Financial Crime and General FCA Compliance, with every firm's entries, each one's rating, approval and how much is answered.

Fit & Proper assessment: every FCA Form A question answered per person, with a completeness bar

The full Fit & Proper assessment for each person, at your firm and at every AR: every FCA Form A question, answered and dated, with a completeness bar so you can see at a glance what's still open.

The Customer Hub: customer files, and one customer's new business, complaints and due diligence below

The Customer Hub: each customer's file, with its new business, complaints and due diligence below it, and your counterparties on a tab of their own.

The registers the FCA expects you to hold, here the Complaints register, ready to add to the moment something happens.

The network report: one AI report across the chosen appointed representatives, in twelve sections

One report across the network for your directors, in twelve sections cited against SUP 12. Tick the ARs it covers, and include your own firm if you choose.

Proof pack: a branded, dated evidence bundle of your position and the records behind it

One click builds a branded, dated evidence pack: your position, your open items and the records behind them, for one firm or every firm you tick, ready for your directors, your auditor or an FCA request.

See it in action

Meet Fenchurch One

Tap the tabs to explore each area, and tap any screen to enlarge — then pinch or double-tap to zoom in close.

Tap the screen to enlarge & zoom in

Built around what the FCA actually asks for SYSC 6.1 PRIN 2A MLR 2017 UK GDPR DISP SUP 15.3

How it works

Three steps from anxious to evidenced

No implementation project. No onboarding call you have to book. Your first AR could be up and running before lunch.

Record it in one place

Due diligence and assessments live in one place. Answer the plain-English questions, attach a document, sign it off. That's the evidence — dated and kept.

Keep the FCA registers

Breaches, whistleblowing, data-subject requests, conflicts of interest — the registers the regulator expects to be held, ready to add to the moment something happens.

Get AI reports for your directors

One click turns everything recorded into a clear report, mapped to the rules — ready for your directors, an auditor, or an FCA request. Written in English, not handbook. Network includes every report type — the exec summary, the full compliance report and the FCA dry run.

Up and running

Guided from day one

No implementation project and no onboarding call to book. Set up your firm from its FRN, with your appointed representatives and tied agents read from the FCA's register too, and plain-English tutorials sit on every screen, so you're never stuck.

Built-in tutorials: short, plain-English guides available on every screen

Guided setup

Set up your firm from its FRN

The first time you sign in, type your firm reference number. Your firm's details and permissions are read from the FCA's register, with the appointed representatives and tied agents it lists. Tick the ones that are correct and each is set up as a firm of its own, ready for its records. You can open it again from Guidance at any time.

Always-on help

Tutorials on every screen

Wherever you are, a tutorials drawer is one click away: short, plain-English guides for that exact screen. No manual to read and no jargon to decode.

The report

One report your directors and the regulator both understand

Everything recorded across your network, read back in twelve plain sections — from the AR population and their confirmations to file sampling, financial monitoring and a forward plan mapped to SUP 12, with the gaps called out. No invented figures, no filler. Network also includes the eight-section report for your own firm's directors, the executive summary and the FCA dry run.

Network report

Network compliance report

Generated across the ARs you tick · cited against SUP 12

00Executive summaryWhere the network stands, in a paragraphReady

01The AR populationWho you supervise, and since whenReady

02Annual confirmations and registersWhat every AR has confirmed and loggedReady

03Policies across the networkEach AR's policies and your templatesReady

04Supervisory meetings and second-line reviewsWhat you reviewed, and what you foundReady

05Customer file sampling and outcomesFiles passed, failed and put rightReady

06Annual reviews and material changesEach appointment, reviewedReady

07FCA correspondence and notificationsWhat the FCA asked, and your answersReady

08Intensified monitoring and escalationThe ARs under closer watchReady

09Financial monitoringEach AR's financial positionReady

10People, fitness and proprietyRegulated people across the networkReady

11SUP 12 mapping and forward planSUP 12.4 to 12.8, and what to do nextReady

The whole job

A complete compliance operating system

The full platform is on every plan — only the extras carry a badge.

Annual Confirmations

General FCA, Consumer Duty, financial-crime and data-protection confirmations that teach as they record.

Register suite

Complaints, conflicts, breaches, gifts and more — dated, owned, evidenced.

Monitoring Plan Pro

Recurring compliance checks for your own firm, from a built-in library of 80, each with an owner and a due date.

Control Centre

Everything scheduled across your firm and every AR: what is overdue, what is due soon and what is waiting on your approval.

FCA Returns tracker Pro

RegData deadlines tracked, with templates for the most common returns.

Customer Hub Pro

Customer and counterparty due diligence in one place, linked to new business and complaints.

Intelligent AI reports

From full report to mock FCA interview — drawn only from your records.

FCA proof pack

A dated, referenced export for auditors, executive meetings or the regulator.

Live Link

Share evidence read-only by link, with optional passcode and expiry — revoke any time.

People compliance

SM&CR, APER, IDD and conduct rules — unlimited people records on every plan.

Firms Unlimited ARs

Your own firm, plus one for every appointed representative and tied agent you supervise, however many you appoint.

Isolated access

Users see only the firms they have been given access to, and an AR never sees another AR's.

Add a firm in a click

New AR, new branch, new entity — live in moments, no support ticket.

Documents

Your own policy uploads, plus expert policy templates, and the full register and general template library. All included on Network.

Forms

Choose the registers and confirmations each firm keeps, or build a form of your own, in Settings. Included on Network.

White label Pro

Your logo and colours across the platform, reports and Live Links.

Set up your firm

Enter your FRN and your firm's details, permissions, appointed representatives and tied agents are read from the FCA's register.

Tutorials

A built-in help library for ongoing support, in plain English.

Email reminders

A weekly email digest — deadlines chase you, not the other way round.

See every feature in the tour →

No lock-in

Set up in minutes. Leave whenever you like.

Minutes to set it up, and a monthly plan with nothing to sign and nothing to give notice on.

Talk to us first

Network is £750 a month including 3 Appointed Representatives, then £50 per AR per month. Contact us and we will take you through it.

Easy set-up

Enter your FRN and your firm, its appointed representatives and its tied agents are read from the FCA's register, then a short guide points you at what to do first. No implementation project, no call to book.

Full support

Plain-English tutorials sit on every screen, and a real person answers when you'd rather just ask.

Rolling monthly contract

One monthly price for your whole network. No setup fee, no minimum term, cancel any time.

Cancel anytime

From your billing portal, in a couple of clicks. No notice period, no exit call — and your records export with you.

Network questions

Asked before buying, answered honestly

Is Network on top of Starter, Growth or Pro?

No — Network is its own tier: £750 a month including 3 Appointed Representatives, then £50 per AR per month. It includes everything Pro includes for your own firm, plus the network-wide AR oversight described above.

Is there a free trial?

Network is not offered as a free trial. Contact us, or book a demo, and we will take you through it in the live product.

What does an AR see when it logs in?

Only its own firm — the Annual Confirmations, registers, policies and documents you've chosen to share with it. It never sees your firm's records, your SUP 12 Self-Assessment or any other AR's.

Can I change plan later?

Yes — any time, from your billing portal. No phone call, no notice period, no penalty.

Book a demo

See it before you commit to it

Pick a time that suits you. Forty-five minutes on Zoom, and we'll set up a network the way you'd run it — your registers, your Annual Confirmations, your reports, and the portal your ARs would use.

1 — Choose a date & time

Select a date first

Choose a date above to see available times.

2 — Your details

Who are we meeting?

A few details about your principal firm let us tailor the walkthrough instead of giving you the generic one.

No date & time chosen yet

Your name *

Your email *

Firm name *

Regulated activity

Number of ARs

How did you hear about us?

Anything you'd like us to cover?

We use your details only to run the demo and answer your questions. See our privacy notice.

Not ready for a call? Email sales@fenchurchcompliance.co.uk, or use the contact form.

You're booked in

We've emailed you a confirmation with your Zoom link and a calendar invite. If you don't see it in a few minutes, check your junk folder.

Forty-five minutes

Long enough to see the whole thing working, short enough to fit in a normal week.

No slide deck

We work in the live product against a network shaped like yours, and you drive as much of it as you want.

No obligation

A demo commits you to nothing — it just saves you working it out alone.

Ready to bring your network on board?

Set up your principal firm and your first AR today — add the rest whenever you appoint them.