Every adviser on one roster
People records for all 30 advisers, each with a Fit and Proper assessment and a certificate. Senior managers carry a Statement of Responsibilities. Only the compliance team and the directors hold logins.
Case study 01 · Investments
A wealth management firm with 30 advisers and a compliance team of two
The firm advises retail clients on investments and pensions and runs a discretionary service alongside. The adviser force had doubled in five years. The compliance function had not.
- Firm type
- Directly authorised investment firm
- Regulated activity
- Advice, arranging and discretionary management
- People
- 30 advisers, a Head of Compliance and a compliance analyst
- Plan
- Fenchurch One Pro
Where they started
- Registers lived in spreadsheets only the Head of Compliance fully understood. When they were on leave, reviews slipped.
- Fitness and propriety records for 30 advisers were spread across HR files and email, so the annual certification round took weeks of chasing.
- Return deadlines were tracked in a personal calendar, one missed reminder away from a late submission.
- The directors received a long written update each quarter and found it hard to challenge.
How they run it on Fenchurch One
Registers the whole team can find
Complaints, breaches, conflicts, gifts and financial promotions, each record with a repeat schedule, an approver and its attachments, and every save kept.
A Monitoring Plan from the built-in library
The team built its Monitoring Plan from the built-in library of checks, each with an owner, a frequency and a due date, so the year's work is scheduled before it starts.
Return deadlines tracked for them
FCA Returns holds every deadline the firm is subject to, from complaints returns to MIFIDPRU reporting, and flags each one as it comes due.
One list of what needs doing
The Control Centre shows everything overdue, due in the next seven days or waiting for approval. One click opens the record.
Reports the directors can challenge
Each quarter the AI Compliance Report is drafted from the firm's own records, and before the year end the team runs the FCA Dry Run to test its answers.
What changedThe same team of two, with a very different week.
- Cover is built in. Every record has a history and every review a date, so the work keeps moving when a member of the team is away.
- Certification is a review, not a hunt. Each adviser's evidence is already in their record.
- No return deadline rests on memory. The platform flags each one before it falls due.
- Ready when the regulator asks. A Proof Pack gathers the evidence into one document.
